For those of you having issues claiming your pre-signup rewards, please note that pre-signup rewards are exclusive to characters created in the new server Destiny's Promise.
In order to redeem the rewards, follow these steps:
1. Create a new character in the server Destiny's Promise
2. Make a note your character's 10-digit character ID. You can find it by tapping your character portrait at the top-left corner of the screen.
3. Go to the redemption page and enter your character's details:
To redeem your pre-sign rewards:
4. Once done, the pre-signup rewards can be immediately claimed from your character's in-game mailbox.
5. If you encounter errors with the verification code, tap or click the code to generate a new one and try again.